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CODE4LIB  May 2015

CODE4LIB May 2015


Job: Course Reserves Coordinator at California Polytechnic State University


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Wed, 20 May 2015 21:04:00 -0000





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Course Reserves Coordinator
California Polytechnic State University
San Luis Obispo

Course Reserves Coordinator

As a member of the community whether student, professor or staff member, you
will learn, lead, teach, & do at Cal Poly. Our alumni carry the Learn by Doing
philosophy with them in their careers & into their communities.

The Robert E. Kennedy Library is the 2014 ACRL Excellence in Academic
Libraries award winner. We are the first university library in California to
receive the award since it was first given in 2000. We are the campus hub for
information resources, integrating traditional library resources & technology
to support the University's evolving academic programs, research interests, &
user needs.

The Opportunity: Access Services facilitates Checkout desk functions that
include borrowing, creating & managing your library records. We also provide
access to course reserves, & interlibrary loan. We make sure books are in
their proper places on the shelves. We manage library-wide lost & found,
answer general questions, & keep the building open & safe. Access Services
also boasts the most student employees of any library department. Under
general supervision of the Access Services Manager, this position contributes
to the fulfillment of the Course Reserves functions of this unit, as well as
contributing to the overall services & programs of Access Services & the


The incumbent will have oversight for database maintenance. It will develop,
implement, & edit patron data, checks for database cataloging errors, &
inspects the LMS for check-out & check-in errors. It will also coordinate all
billing of lost books & overdue fines for LINK+, Circulation, Course Reserves
& Poly Connect for Cal Poly & other community users. This position also will
keep statistics on the processing of print & electronic reserve materials, &
be responsible for developing innovations that will improve course reserves


The incumbent will provide extensive functional support for the LMS
circulation module. It will represent the library on CSU Library system wide
committees & work closely with a team of library technical & functional staff
to thoroughly review technical documentation to determine system & business
process impacts, develop & perform scenario testing, update LMS business
process guides, & notify library staff of changes through various
communication methods. With oversight for implementations, maintenance,
modifications, customizations, configuration, & enhancements in the
circulation module, this position will work closely with other technical &
functional staff to develop, test, implement, & edit data, including loan
rules & patron database updates, participate in reviewing & supporting system
improvement initiatives & technology efforts, & perform regular data integrity

• oversee daily course reserves operations

• consult with & provide assistance to faculty about course materials to be
placed on reserve

• ensure that copyright requirements are met for all reserve items

• maintain reserve collection, e-reserves, & related Web pages; & administer
Library Management System (LMS) reserve module

• staff the circulation desk & oversee daily circulation operations;

• check library materials in & out using LMS

• update & maintain the patron database; prepare circulation reports; follow-
up on overdue materials & collect fines

• handle lost & damaged materials

• oversee stack maintenance

• assist patrons in finding materials & with questions related to circulation
policies & procedures

• resolve patron problems related to circulation functions

Required qualifications Classification level will be determined by experience
& background of selected candidate

Demonstrated expertise/strong ability to gain expertise (LSS
III)/Comprehensive knowledge (LSS IV):

• Of automated academic library programs, online resources, databases &
systems, especially circulation department modules to perform assigned duties,
technical work &/or assist patrons

Working (III)/Thorough (IV):

• Knowledge of/ability to quickly understand the library collection & its
organization, as well as classification schemes

Thorough (III)/Comprehensive (IV):

• Knowledge of/ability to quickly learn institution's & library's policies &
practices associated with the ethical use of & access to library & on-line

Strong (III)/Effective (IV):

• Communication & interpretive skills to be able to interview patrons
regarding their information needs & guide them in the use of more complex
library & on-line resources

Working (III)/General (IV):

• Knowledge of financial procedures & processes, & ability to apply this
knowledge to track & monitor departmental expenditures, patrons accounts,
student payroll, office supplies & contribute to the annual budget planning

Working (III)/Comprehensive (IV):

• Knowledge of national standards pertaining to library operations, including
a thorough knowledge of institutional standards pertaining to copyright &
intellectual property protection & the ability to source, apply, explain &
escalate issues with such policies & standards to avoid potential violations

Working (III)/Demonstrated (IV):

• Knowledge of/ability to quickly learn University infrastructure, policies &


• Ability to initiate, establish & foster communication & teamwork by
maintaining a positive, cooperative, productive work atmosphere in & outside

University with the ability to establish & maintain effective working
relationships within a diverse population & with those from various cultural

• Customer service experience requiring a high level of diplomacy &


• Computer skills & demonstrated ability to use a variety of standard computer
applications including word-processing, spreadsheets, databases, presentation
software, on-line systems, Internet & online calendaring & email to perform
technical work or assist patrons

• Organizational & time management skills with the ability to set own
priorities to coordinate multiple assignments with fluctuating & time-
sensitive deadlines

• Ability to investigate & research more complex problems, including analyzing
& interpreting information

• Strong written & verbal communication skills to be able to prepare & compile
information in an organized manner & prepare & present library reports on
library resources to library patrons, faculty, staff, students

• Thorough knowledge of external on-line databases, system & resources,
including the ability to perform complex on-line searches

• Thorough knowledge of English grammar, spelling & punctuation


• Comprehensive knowledge of all aspects of lead work direction including
assisting in employee selection, training, reviewing work & work assignments,
workflows & establishing priorities, providing input to performance
evaluations & promoting teamwork to optimize effectiveness

• In-depth functional knowledge & experience with at least one Library
Management System module, preferably circulation

• General knowledge of library bill of rights & code of ethics

• Ability to participate in long range planning through the collection,
organization, analysis & interpretation of data & information

• Excellent communication skills; ability to effectively communicate
information in a clear & understandable manner, both verbally & in writing

Preferred qualifications

• Demonstrated skills in an institutional/educational environment utilizing a
customer-orientated and service centered attitude.

• Associate level degree or equivalent education with emphasis on specialized
technical computer skills.

• Prior library experience including working in an academic library's Access
Services department.

• Ability to articulate a genuine enthusiasm and interest for the position.

• Prior experience supervising students and/or other staff.

Experience (LSS III)/Demonstrated (LSS IV):

• Experience with circulation module of Innovative Interfaces Inc and/or
ExLibris integrated library systems.

How to apply

To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff
application and apply to requisition #103688. Applicants will have the option
of attaching a Cover Letter, Resume and three Letters of Recommendation via
the online employment system. Applicants needing computer/internet access may
contact Cal Poly Human Resources at: (805) 756-2236, for information on
available resources.

About Cal Poly

At California Polytechnic State University, San Luis Obispo, we believe that
cultivating an environment that embraces and promotes diversity is fundamental
to the success of our students, our employees and our community. Bringing
people together from different backgrounds, experiences and value systems
fosters the innovative and creative thinking that exemplifies Cal Poly's
values of free inquiry, cultural and intellectual diversity, mutual respect,
civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring
and retention. California Polytechnic State University is an affirmative
action/equal opportunity

About SLO

Cal Poly is located in San Luis Obispo, along the beautiful central coast of
California, with easy access to the ocean, mountains, and wine country.
Halfway between Los Angeles and San Francisco, south of Monterey and Big Sur,
San Luis Obispo offers a vibrant, culturally rich small-town community in an
extraordinary setting.

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