We are preparing to switch from a commercial package (Numara Footprints) to osTicket. We looked at a number of commercial and open source products, and we narrowed it down to two open source products that we liked, osTicket and RT (RequestTracker). We installed both of those to test them out and all of us preferred osTicket. The features are similar in both. RT has more add-on modules available so if you expect to want to do heavy customizations, that might be a better choice, but osTicket is nicer out of the box and will require less configuration time. 


Terran McCanna 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, GA 30345 
404-235-7138 
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----- Original Message -----
From: "Stuart Forrest" <[log in to unmask]>
To: [log in to unmask]
Sent: Monday, June 8, 2015 5:28:59 PM
Subject: [CODE4LIB] Hrlpdesk Software

Hi

Do any of you use a helpdesk ticket system? What do you use? How do you get on with it etc? I am particularly interested in open source software.

Thanks
Stuart


 ===============================================================================
Stuart Forrest PhD, LITA Member
Library Systems Specialist
Beaufort County Library
843 255 6450
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http://www.beaufortcountylibrary.org<http://www.beaufortcountylibrary.org/>

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