Is this a Linux server? Try /etc/httpd/conf/httpd.conf and look for the TimeOut directive.

Other possibilities that could generate a 500 error:

* The directory in which the script resides is not configured to process scripts.
* Apache does not have permission to execute the script.

But if either of those were the case, you'd see the 500 error immediately rather than after the script times out.

Also, depending on the script language, you might have to look at its configuration file rather than Apache's.

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Bobak, Michael - HPL
Sent: Thursday, July 16, 2015 12:44 PM
To: [log in to unmask]
Subject: [CODE4LIB] Archives Spaces - Internal Server Error 500

Good afternoon,

I am trying to troubleshoot an issue we are having with our Archives Space server. Currently, whenever someone tries to export a resource by Downloading the EAD as a PDF we get an Internal Server 500 response back, with a not so descriptive error text of (Error) Timeout::Error. Here is a link to a screenshot of the error message. http://i.imgur.com/hLBJXRY.png

I am led to believe that this has to do with a timeout issue with the server and some script that is generating the PDF. I am just not certain where the script or configuration file reside within the AS structure in order to increase the timeout value. Hopefully someone has some idea where I should look. If I am way off with my assessment perhaps someone else could point me in the direction as to what is causing this error.

I appreciate any responses anyone may have!

Regards,
Michael Bobak