Library Technical Services Specialist
EBSCO Information Services
New Hampshire

The mission of the Library Technical Services Specialist is to provide
technical service support to departmental and company personnel, ensure
compliance with customers' requirements for the supply of MARC records and
other services. The incumbent works closely with Sales, Book Processing, and
Customer Service representatives and management to develop specifications,
implement internal systems, and ensure process and product quality for new or
significantly changed Technical Services accounts. In addition, the incumbent
is responsible for configuring and testing all non-GOBI e-ordering accounts.
Primary Responsibilities: Works in cooperation with other units as needed to
usher new or significantly changed technical service accounts through the
necessary processing Develops, documents, and maintains client technical
specifications for YBP library technical services Evaluates quality of initial
shipments for new or significantly changed accounts Establishes/maintains non-
GOBI e-ordering for customers Drafts/revises technical service documentation
and procedures according to established procedural guidelines Maintains
professional/technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in
professional societies Protects operations by keeping information confidential
Contributes significant support to the department's customer service program
Provides input for the establishment of system policies and procedures,
standards and schedules Requirements: Master's in Library Science required, or
a minimum of 2 years of experience in a library setting. Preferred
Qualifications: Familiarity with cataloging standards and best practices
Knowledge of academic library technical services operations Experience with
working in a customer service role Demonstrated ability to work effectively
both independently andin ateam
environment Experience coordinating, supervising or reviewing the work of
others Demonstrated experience using Microsoft Word and Excel Familiarity with
Microsoft Access Excellent written/verbal communication skills Excellent
reading comprehension/organizational skills Understand complex
problems/collaborate to explore alternative solutions Organize/prioritize
individual work schedule to manage multiple tasks or projects Make decisions
that have significant impact on a department's credibility, operations, or
services Communicate in-depth information for
interpretingor negotiating While performing these duties,
the employee is regularly required to sit, use hands and fingers, reach with
hands and arms, push book carts and talk or hear. The
employee must occasionally walk and lift/move up to
35lbs.Specific vision requirements include close vision.
The noise level is usually moderate.



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