I'm not sure if this was exactly what you are looking for -- but a talk derived from this report was given at C4L last year.  http://digital.library.unt.edu/ark:/67531/metadc499075/

--tr

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Tom Cramer
Sent: Thursday, February 11, 2016 12:55 PM
To: [log in to unmask]
Subject: [CODE4LIB] article discovery platforms -- post-implementation assessment?

I’ve seen many reviews of article discovery platforms (Ebsco Discovery Service, Ex Libris Primo Central, Serials Solutions Summon) before an implementations as part of a selection process—typically covering things like content coverage, API features, integrability with other content / sites. I have not seen any assessments done after an implementation.

- what has usage of the article search been like?
- what is the patron satisfaction with the service?
- has anyone gone from blended results to bento box, or bento box to blended, based on feedback?
- has anyone switched from one platform to another?
- knowing what you know now, would you do anything different?

I’m particularly interested in the experiences of libraries who use their own front ends (like Blacklight or VUFind), and hit the discovery platform via an API.

Does anyone have a report or local experience they can share? On list or directly?

It would be great to find some shoulders to stand on here. Thanks!

- Tom