Cindy asks a good question:
>  My primary audience I'd like to survey use our public workstations a lot.  I'd like to ask users "what could we improve about your library experience today?".  Since hotjar sets a cookie, and we have generic accounts for our public workstations, hotjar would only ask the question to one user.  Do you know if we can edit the expiration of the cookies on particular devices?

Oh yep. You can just have it pop-up all the time. For a public workstation scenario you might even set it or another similar service to show after, say, two or three minutes of use. I can see that if someone sits down and is immediately queried, they might not have much to say or opine about; but once their task has begun, it might be a more optimum time. 

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Fitchett, Deborah
Sent: Wednesday, December 14, 2016 2:43 PM
To: [log in to unmask]
Subject: Re: [CODE4LIB] End user surveys for web feedback

You could set the browser on your public workstation to delete all cookies when closed (and ideally it would close/reopen between users, or at least when unattended for a few minutes). This would be a good idea anyway in case they're using other sites with cookies, to prevent their personal data accidentally getting shared.

Deborah

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Harper, Cynthia
Sent: Thursday, 15 December 2016 8:38 a.m.
To: [log in to unmask]
Subject: Re: [CODE4LIB] End user surveys for web feedback

My primary audience I'd like to survey use our public workstations a lot.  I'd like to ask users "what could we improve about your library experience today?".  Since hotjar sets a cookie, and we have generic accounts for our public workstations, hotjar would only ask the question to one user.  Do you know if we can edit the expiration of the cookies on particular devices?

Cindy Harper

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Michael Schofield
Sent: Wednesday, December 14, 2016 11:18 AM
To: [log in to unmask]
Subject: Re: [CODE4LIB] End user surveys for web feedback

Hey Jennifer,

I think this is smart as long as the poll isn't intrusive and can be dismissed. I'm a big fan.

If you aren't already committed to a tool, I totally recommend Hotjar.com - which is a thing specifically for this kind of stuff. It's freemium but I've never used the paid plan and I've been really happy. The benefit of using a service like hotjar is that it exists on multiple pages, and once a user dismisses it they won't see it again. This way, you don't bug folks, you can also set up multiple questions and have it randomize. Plus heatmaps and other goodies.

I ask just one question a pop, usually either an Importance or Satisfaction question with a 1-5 rating option.

* How important is _________ to you?
* How satisfied are you with __________ ?

I only ask one multiple choice question intentionally to optimize engagement. You can use importance/satisfaction questions to identify unmet opportunities over time. Namely, high importance and low satisfaction are areas to prioritize. These sporadically happen across the https://sherman.library.nova.edu site, but I can't guarantee you'll see it slide-up from the bottom right.

Congrats on the redesign!

P.S., if you want to help me win a tee shirt https://www.hotjar.com/r/r5a730a :) :) :)

Michael Schofield
@schoeyfield | libux.co



-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Jennifer DeJonghe
Sent: Tuesday, December 13, 2016 4:35 PM
To: [log in to unmask]
Subject: [CODE4LIB] End user surveys for web feedback

Hello,

We recently did a redesign of our library website. Before, during, and after we've done: email surveys, card sorts, focus groups, and usability testing. Now that the site is live, I'm thinking about adding a link on the homepage that stays up indefinitely with 2-3 rotating questions, the final question would be an open comments field. I am thinking of a very short, linked, passive survey (not a popup).  I would not expect a high response rate. At first it may be a couple satisfaction-type questions, but in the future I might use it to guage preference of certain terms, etc.

Has anyone done this and do you have recommendations? (I know I've seen it on library sites before.) If you have such a survey currently running on your site, would you send me a link to your page?

Thanks!

Jennifer

Jennifer DeJonghe
Librarian and Professor
Library and Information Services
Metropolitan State University

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