We've used Request Tracker (Best Practical) for many years and have been
pleased with it. We migrated to it from a homegrown system that we no
longer wanted to maintain.
RT isn't Drupal-based, though -- are you confusing RT with another
ticketing system that is?
On Wed, Jan 18, 2017 at 11:03 AM, Nathan Wittmaier <[log in to unmask]>
> Our library system serves 31 branches in three counties, and we have
> historically used an Access database and forms to manage our marketing
> ticket system, for branch staff to enter requests and to manage print and
> web jobs for the marketing department. However, this system is showing its
> age and is becoming more disagreeable with wireless platforms and
> non-Windows devices. We are exploring other options, but I was curious what
> other library systems out there use for this type of thing and if there are
> any software systems available to purchase or open-source that libraries
> use for ticket systems.
> The options we are considering right now are:
> - In-house build of a ticket system web application
> - Using Sharepoint Workflows
> - Best Practical Request Tracker system (based on Drupal)
> I would love to find out about any other products or systems that
> libraries use for ticket systems in general or marketing/printing ticket
> systems specifically.
> Thanks so much!
> Nathan Wittmaier
> Web Developer
> [log in to unmask]
> Mid-Continent Public Library
> 15616 E. 24 Highway
> Administrative Headquarters
> Phone: (816) 503-4145
> Exceptional service, one person at a time ... it begins with me.
> Unless explicitly attributed, the opinions expressed are personal and not
> that of Mid-Continent Public Library.