Summary Description: The DevOps Specialist is responsible for providing technical support to the ArchivesSpace community, including application users and the ArchivesSpace program team.

Job Responsibilities: The duties listed below are intended only as illustrations of the range of work that may be performed.  The omission of specific tasks does not exclude them from the position.
      Assist ArchivesSpace community members with various technical issues, including:
                          - Installing/deploying the ArchivesSpace software platform  

                          - Upgrading to new versions

                          - Migrating data to and from the system

                         - Troubleshooting performance issues

                         - Responding to support ticket requests

                         - Resolving bugs either through support or code development

      Coordinate software releases 
      Work with the core committers group
      Contribute to the technical FAQs/other technical documentation within areas of support expertise
      Provide technical expertise in the development of training resources
      Be active on the Users Group listserv and on appropriate subteams of the Technical Advisory Council
      Over time, this position will support LYRASIS hosting clients
      Perform other duties as assigned

Experience and Training

Required

      Bachelor’s degree in a related field
      2 years of software development and/or technical support experience
      Experience in open-source software development and cloud-deployment practices
      Experience with multiple platforms (Linux, Mac, Windows); MySQL, Java, Ruby, and Apache Solr
      Interest in or experience with coding to assist with bug fixes, tools and reports
      Strong customer service orientation and interpersonal skills
      Effective oral and written communication skills
      Strong analytical and problem-solving skills
      Ability to effectively manage multiple priorities
      Ability to work independently and as a member of a team

Preferred

      Familiarity with ArchivesSpace, or other archival/collection management system
      Familiarity with XML DTDs and schemas; Encoded Archival Description (EAD) and MARCXML
      Non-profit experience
      Experience migrating data across applications
      Experience with web-based and remote working technologies, and MS office products
      Knowledge of one or more programming languages, Java especially

 

Accountability: 
      Providing accurate information and support to libraries, archives, museums and other information agencies using products supported by LYRASIS.
 

Internal/External Communications: 

      Communicate regularly with hosting clients and community members, formally and informally, on a wide variety of issues, in writing via email or listserv, and telephone
      Communicate regularly with other departments at LYRASIS in regard to support services

Physical Demands:

      Travel (up to 10%) by air and car
      Must have a valid drivers’ license and good driving record
      Able to lift at least 40 pounds and transport luggage
      Able to operate computer equipment

This position is part of a geographically and institutionally distributed team, and, as such, applications from candidates interested in telecommuting are welcome.

LYRASIS reserves the right to alter the position overview, with or without notice to the employee.  This position overview is not a contract of employment and does not alter the employment relationship.  Finally, every position overview is subject to modification to reasonably accommodate persons with disabilities.


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