The University of Arizona Libraries is seeking an experienced, enthusiastic, and dedicated professional with strong proficiencies in information technology support and operations to lead a team composed of IT support analysts, Microsoft system administrators, and student workers, delivering client services and support to library staff and patrons.
This position will supervise the Operations Team within the Technology Strategy & Services department. The Operations Team provides desktop computing support for staff and departmental hardware and software at UA Libraries, and also maintains public computer installations across several library buildings on campus. The team purchases the machines, develops and deploys standardized software images onto them, and provides support to end users. Work is coordinated through a local helpdesk ticketing system, which also acts as front-line support for library staff using campus-provided services like email, calendaring, and identity management. Additionally, Operations staff maintain the digital signage system used for informational and emergency messaging, and assist with the planning, implementation, and support of staff conference rooms, meeting spaces, and other technology-enhanced spaces with the Libraries, including the new CATalyst Studios currently under construction as part of the Student Success District project.
For all of the above, the Operations Team works with a small handful of bright young student workers: training, supervising, monitoring their progress, and preparing them for a potential future career in IT.
A full job description is available at the accompanying URL.
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