Hi, Will-

A few weeks back we implemented an Exam Lab at the University of Miami.
https://libcal.miami.edu/reserve/respondus
Initially, we considered supporting four products- Lockdown Browser,
Respondus Monitor, ProctorU, and HESI. After some investigation, it was
determined that we cannot offer ProctorU and HESI, since they don't have a
software that we can install ahead of time.

We are currently operating the lab with Lockdown Browser and Respondus
Monitor without issues. We installed external webcams and deactivated the
built-in cams so that students could pick it up record the 360-degree view
of the room. I believe ProctorU and HESI are used in the medical field and
have much stricter requirements.

Let me know if you have any other questions.

Thanks,
Dhanushka.

Dhanushka Samarakoon (He/Him/His)

Head of Library Technology | Librarian Associate Professor

University of Miami Libraries.

305-284-8844 | [log in to unmask]

On Wed, Sep 23, 2020 at 3:48 PM Will Martin <[log in to unmask]> wrote:

> One effect of the COVID pandemic is that our institution has turned to
> ProctorU for conducting remote, socially-distanced exams.  They have a
> live proctor service, but it's very expensive, so the university is
> pushing most people to use their automated service.
>
> We've had students coming into the library looking for someplace they
> can take ProctorU exams, and we haven't had much luck helping them.  The
> software demands:
>
> - a computer with a web cam
> - some moderately complex setup, including allowing a remote person to
> type in the password to get into the exam
> - a private space with no visible or audible background interruptions
> - no books, notes, phones, computers or clutter visible in the scene
> - no windows
> - a mirror behind the student so the software can check for notes posted
> on or behind the monitor
>
> We just don't have any spaces that are well suited to this.  Our study
> rooms are equipped with computers, have windows, and lack mirrors.
> We've had to simply tell students that we can't help them.
>
> We're kicking this up the chain of command because it seems like a
> problem for the broader university, not just the library.  But we're
> still curious: have any of you dealt with this?  What have you come up
> with?
>
> Will Martin
>
> Head of Digital Initiatives, Systems and Services
> Chester Fritz Library
> University of North Dakota
>