Who We Are
The Research Computing and Infrastructure Services team provides end-user computing support, infrastructure services, information technology security and risk management, research consultation, high-performance computing, and research programming to over 75 academic units in the College of Literature, Science, and the Arts (LSA) - the largest of U-M's 19 schools and colleges. You will work with the Infrastructure team to create and support the servers and other IT infrastructure components delivering services to other Technology Services teams, college faculty and staff. You will report to the Infrastructure Manager in LSA Technology Services.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Responsibilities*
WHAT YOU'LL DO
Production Support: Provide technical support and service restoration for infrastructure services provided by LSA Technology Services. The services being supported will include common web hosting services like IIS and Wordpress. Analyze, plan, and implement system maintenance, including backup and recovery strategies, software patches and upgrades. Monitor systems for availability, error conditions, backup integrity, and performance. Perform root-cause analysis by investigating, analyzing, and resolving system problems, poor performance, and error conditions. Write, maintain, patch applications/codebase used to support automation and service delivery
Service Improvements: Lead small to medium service improvements by evaluating, researching, and implementation/updates of new or existing technologies. Identify areas of service improvements and potential future enhancements based on requests and feedback.
Projects: Collaborate with and gather technical requirements with different teams to provide Infrastructure solutions for the College of LSA. Working with technical peers across the University, find or develop solutions. Develop and document procedures and maintenance plans for the team.
Proactive Administration: Collaborate with teams and advise on technical features and processing options. Contribute to system enhancements by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology. Recommend improvements in current processes.
Professional Development: Stay current with relevant advances in IT. This could include: on-the-job training, attending technical courses or conferences, and exploratory testing. Develop and follow best practices and share knowledge.
Required Qualifications*
Minimum 2 years of experience as a Linux and Windows Systems Administrator, with demonstrated knowledge to use appropriate technology tools to perform day-to-day administration tasks (such as backup, restore, failover, log interpretation and performance monitoring) for servers
Minimum of 1 year of experience with programming languages or scripting languages like Bash, Python or Powershell. Examples will be requested
Familiarity with at least one of the following: IIS, MySQL or PHP configurations
Familiarity with security and monitoring best practices
Desired Qualifications*
Experience with automated configuration management such as Puppet, Ansible, Chef. Ansible is preferred
Experience with virtualization platforms. VMware is preferred
Additional Information
The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.
To learn more about diversity, equity, and inclusion visit https://lsa.umich.edu/lsa/dei.html
To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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