EBSCO's Stacks division in Edmonton, Alberta, is seeking an enthusiastic and service-oriented Digital Discovery Librarian. The successful candidate will be a vital member of the Stacks team and work with the Product and Development teams to ensure that our customers' library systems and digital content seamlessly integrate with the Stacks platform. The incumbent will leverage user experience principles and assessment methodologies to develop searching, browsing, and indexing solutions that will meet the emerging needs of the Stacks customer base. The successful candidate will also be responsible for managing the internal Stacks Knowledge base and provide technical support and product training.
As the ideal candidate, you have demonstrated experience managing library systems, working with vendors, and launching new digital services. Diplomatic and collaborative, with superb technology and organizational skills, you excel in team and remote work environments.
Primary Responsibilities
Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements to improve product quality
Work with customers on the integration of the library systems and digital content into the Stacks platform
Manage the internal Stacks Knowledge base
Provide technical support
Provide production demonstrations
Assist with user research, market research, and usability testing
Prepare reports and visualizations by gathering data from databases, spreadsheets, and analytics platforms
Assist in planning and development of training material for customers
Required Qualifications
Master's degree in Library and Information Sciences from an ALA-accredited institution
5 years of professional experience providing primary support for an integrated library system or library service platform
Ability to communicate clearly and effectively to technical and non-technical audiences
Experience in working in a fast-paced environment with shifting priorities
Knowledge of OpenURL resolvers, proxy services, digital repositories, and interlibrary loans
Knowledge of current and emerging standards, formats, and protocols used in library systems, such as MARC, BIBFRAME, OpenURL, KBART, XML, Linked Data and RDF, OAI-PMH, SIP2 and Z39.50
Proficient in Microsoft Office 365
Preferred Qualification:
Passionate about EBSCO products
Knowledge of Identity Access Management protocols, such as OAuth, OpenID Connect, SAML, Federation
Experience with Google Analytics, Matomo, others
Experience in PHP, JavaScript, SQL, CSS, and other tools and languages commonly employed in web projects
Experience in managing discovery layers such as Encore, Summon, or Primo,
Experience with administrating CMSs (Drupal, WordPress, Others)
Experience with Atlassian JIRA and Confluence
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