Network Services Consultant

Tennessee Department of State

Division of Information Technology

 

Mission

The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

 

Supervisor: Assistant IT Director

 

Summary: An employee in this classification performs information systems technical support work of advanced difficulty and related work as required for the public libraries across the state.  The ability to travel daily and independently throughout the assigned counties with occasional overnight stays is required.  The employee will be expected to attend meetings and training programs at the State Library and Archives in Nashville and in other areas of the state.

 

Duties/Responsibilities

·         Responsible for the daily operation of moderate to complex multi-user computer systems in public libraries and regional library offices.

·         Work closely with and assist the Assistant IT Director with organizing activities, ticket assignment, and responsibilities of PC Technicians in assigned regions.

·         Assist the Assistant IT Director in establishing and maintaining common technical support standards across all the regions.

·         Provide feedback on PC Technician performance.

·         Responsible for technical support, hardware installations, and software installations/upgrades.

·         Report to the Assistant IT Director changes in technology, library needs, and network development; support and implement changes accordingly.

·         Work with PC Technicians to design and conduct basic and advanced training in regional and local libraries on hardware and software used in their region.

·         Provide technical advice and guidance in areas such as information systems planning, physical facility planning, determination of library hardware and software needs.

·         Diagnose and resolve software and hardware issues for stand-alone computer systems and networked computer systems accessed by multiple users.

·         Determine current and future technology requirements through research and library interviews.

·         Install and upgrade computer hardware and software; plan and implement network developments and upgrades accordingly.

·         Consult with library personnel in assessing information systems planning and physical facility planning.

·         Plan, organize, and conduct basic and advanced training sessions.

·         Interact effectively with departmental information systems staff, personnel from STS, local county personnel, various internet service providers, and the public.

 

Minimum Qualifications:

Education and Experience:

·         Education equivalent to graduation from an accredited four-year college or university.

·         A degree in computer science or other related field of study is desirable and will be given preference.

·         Educational accomplishment beyond the four-year degree may offset some experience requirements and related experience may be substituted for the required college education on a year for year basis.
Minimum of one year as SOS PC Tech 2, or current A+ and Network+ certifications.
 

Knowledge and Abilities:

·         At least four years of increasingly responsible experience, preferably within state government, in the field of Information Technology analysis, design, development, and maintenance or related experience in the successful implementation and maintenance of Information Technology.

·         Experience in administration of Microsoft Windows, including installation, configuration, securing, and scripting of Windows technologies.

·         Proficient in configuration, deployment, and maintenance of desktop and laptop hardware from leading manufacturers.

·         Troubleshooting common software packages such as Microsoft Office, web browsers, library circulation/management systems, and other common desktop software found in public libraries.

·         Experience in user creation, maintenance, group policy, and security using Microsoft Active Directory.

·         Experience with various desktop support software solutions such as anti-virus/spyware, inventory, and monitoring systems.

·         Experience with supporting hardware for desktops such as printers, multifunction devices, scanners, and monitors.

·         Familiarity with networking concepts such as TCP/IP, DNS, DHCP, wireless, and firewalls.

·         An employee in this classification must be a team player with strong interpersonal skills capable of working well with public librarians and state staff.

·         Ability to work unsupervised in a conscientious manner.

·         Experience in a library setting is desirable.

 

Physical Requirements

Must have and maintain a valid driver’s license, good driving record, and be willing and able to travel independently throughout the state, including overnight travel.
Requires normal visual acuity and field of vision, hearing, and speaking.
Ability to move and lift objects 35 pounds or more.

 

Health, safety, and collections security

Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided.
Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions.
Take whatever measures are necessary to protect materials, property, and/or the collections from loss, mutilation, or theft.

 

Location: This position provides support to the Buffalo River Regional Library (Columbia, TN), the Red River Regional Library (Clarksville, TN), and the Stones River Regional Library (Murfreesboro, TN).

 

Salary: Commensurate with experience. Includes the State of Tennessee benefits package.


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