Consider getting your org going on GitHub. That will give you a framework for doing a lot of what you describe. Plan with project boards. Assign people tickets! Great collaboration tools. Your colleagues will feel hip using it and you will be all the hipper for turning them onto it.

> On May 11, 2022, at 5:40 PM, Erica FINDLEY <[log in to unmask]> wrote:
> 
> All,
> 
> In the past 3 years I have been taking on some System Admin
> responsibilities for our ILS. My area of responsibility is supporting
> Technical Services staff and I do things like troubleshooting,
> configuration, and workflow review. ILS responsibilities are shared by a
> very large team in my library and I am one member of that team.
> 
> I feel like I have good technical skills like knowledge of the ILS, problem
> solving, tenacity, and technical documentation.
> 
> I am looking for some resources to start helping me develop some softer
> skills like setting priorities, collaboration, training, delegation, and
> internal customer service. I feel like I can do better especially in how I
> support people running in to issues.
> 
> I would really appreciate some recommendations from you all for resources
> to help me in these areas.
> 
> Thanks in advance,
> 
> *Erica Findley (she/her)*
> *Systems & Metadata Librarian*
> *x80591*
> Multnomah County Library
> Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm
> Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm
> multcolib.org <http://www.multcolib.org/>
> My pronouns are she/her/hers