Hi Erica,

Is there a training budget that you can take advantage of? There are some
great classes but they cost money. For example, DeEtta Jones offers some
great leadership training classes:
https://www.deettajones.com/upcoming-programs

Best wishes,

Carol

On Wed, May 11, 2022 at 5:40 PM Erica FINDLEY <[log in to unmask]> wrote:

> All,
>
> In the past 3 years I have been taking on some System Admin
> responsibilities for our ILS. My area of responsibility is supporting
> Technical Services staff and I do things like troubleshooting,
> configuration, and workflow review. ILS responsibilities are shared by a
> very large team in my library and I am one member of that team.
>
> I feel like I have good technical skills like knowledge of the ILS, problem
> solving, tenacity, and technical documentation.
>
> I am looking for some resources to start helping me develop some softer
> skills like setting priorities, collaboration, training, delegation, and
> internal customer service. I feel like I can do better especially in how I
> support people running in to issues.
>
> I would really appreciate some recommendations from you all for resources
> to help me in these areas.
>
> Thanks in advance,
>
> *Erica Findley (she/her)*
> *Systems & Metadata Librarian*
> *x80591*
> Multnomah County Library
> Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm
> Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm
> multcolib.org <
> https://urldefense.proofpoint.com/v2/url?u=http-3A__www.multcolib.org_&d=DwIBaQ&c=slrrB7dE8n7gBJbeO0g-IQ&r=J-Vmhy5bW8ud1Q_151xZ3w&m=WdW0aS_IHrajNG090FtKXPrVTeNgrIFQxsZs0G6J8dOOcpnolyncfpI__CJstW-1&s=wc3UceRa870fcWnSMj9EZACwJ8yH0KicNKkHxU_t5Bw&e=
> >
> My pronouns are she/her/hers
>


-- 
Carol Kassel
Senior Manager, Digital Library Infrastructure
NYU Digital Library Technology Services
she/her/hers
[log in to unmask]
(212) 992-9246
dlib.nyu.edu