LISTSERV mailing list manager LISTSERV 16.5

Help for CODE4LIB Archives


CODE4LIB Archives

CODE4LIB Archives


CODE4LIB@LISTS.CLIR.ORG


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV Archives

LISTSERV Archives

CODE4LIB Home

CODE4LIB Home

CODE4LIB  June 2022

CODE4LIB June 2022

Subject:

Job: Aspen Support / Quality Assurance Analyst at ByWater Solutions

From:

Code4Lib Jobs <[log in to unmask]>

Reply-To:

Code for Libraries <[log in to unmask]>

Date:

Fri, 1 Jul 2022 02:34:30 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (168 lines)




Aspen Support / Quality Assurance Analyst

Did you know that libraries have more than books? Libraries today have so much more than just books, but unfortunately, a lot of patrons don’t know everything that libraries own and everything that libraries can do for them. At ByWater Solutions, we are trying to change that by helping to connect patrons to all of the unique content that libraries have, all while creating a modern, user-friendly interface that patrons love to use!

ByWater Solutions is a small and close-knit group of technology specialists who work in a fast paced and family oriented environment that places a great deal of attention on the quality of life and satisfaction with helping set up libraries for success. 

Aspen Discovery is a quickly growing open source discovery layer with strong roots (in development for over 12 years!) and a diverse group of library partners. We are innovating in a number of areas and are actively working with our partners to constantly improve the software and our implementations, all while providing world class support. Aspen Discovery is a great chance to work on software that can truly make a difference in people’s lives by providing equal access to a wide variety of information to everyone.  

As an Aspen Support and Quality Assurance Analyst with our Aspen Discovery Department, you will have the opportunity to work on a wide variety of projects and challenges. We expect the person in this role to contribute in the following areas:

 


Review new tickets as they are submitted by libraries and answer them or escalate to the appropriate team member.  


Communicate with libraries on the status of their tickets. 


Reproduce tickets submitted by libraries and request additional information as appropriate.


Perform manual testing of Aspen Discovery with each new release to ensure that existing functionality continues to operate properly and ensure that new functionality works as designed. 


Investigate automated testing tools to make testing faster to conduct. 


Work with partners post implementation to support any questions or issues they have.


Work with product managers and developers to understand new functionality being implemented. 


Meet with partners on camera in zoom meetings to go through questions or to train them on Aspen. 


Work with the Aspen Discovery Team to improve our internal processes. 


Help your team members learn new skills.


Participate in the Aspen Community.


Work a schedule that aligns to partner and team needs.


 

This position is an entry-level customer facing position that requires a successful candidate to be detail oriented, work on a timeline, track progress, and clearly communicate with customers and teammates. 

 

We want you to have fun, be challenged, and be able to make a difference for our partners and their patrons!

What to expect at ByWater (but also expect the unexpected)

Your First Week


Firehose gets turned on :) 


Meet your coworkers (we’re all really nice)


Setup your computer 


Get access to all the key systems (gmail, rt (ticketing system), payroll systems, etc.)


Attend team meetings


Get a demo of Aspen Discovery


Watch recorded tutorials of Aspen Discovery functionality 


Watch past trainings of Aspen Discovery 


Ask lots of questions


 

New stuff, your Second Week


Review incoming tickets for Aspen Discovery to get a feel for the types of issues our partners have 


Triage tickets as they come in and identify and fix issues for partners 


Attend a set of partner implementation meetings to see how we work with partners to configure their systems


New stuff your First Month 


Attend Aspen Gatherings to get introduced to the community


Work with the team to revise goals/OKRs to be more measurable and add goals for yourself 


Attend meetings we have with partners post implementation


Work on creating a test plan for Aspen Discovery to ensure critical functionality is tested with each new release 


 

New stuff your First three months


Complete shadowing of an implementation


Assist in testing and documenting new functionality as it is released


Work with other teams to identify support gaps and develop a plan to resolve


 

New stuff your First six months and beyond


Continue ticket triage


Review automated test tools


Select and manage projects related to the overall goals of the team


Assist in fine tuning internal processes


Keep asking questions!



 

This is a full-time, telecommuting (permanent) position which requires working from home and some travel requirements. The salary for this position ranges from $40,000-50,000, depending on experience. ByWater offers performance bonuses, 401k, medical, on the job skills training, and the chance to work with a talented group of team members.

 

If this sounds like you, send your resume and cover letter to [log in to unmask]


----
Brought to you by code4lib jobs: https://jobs.code4lib.org/jobs/53184-aspen-support-quality-assurance-analyst

Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

March 2024
February 2024
January 2024
December 2023
November 2023
October 2023
September 2023
August 2023
July 2023
June 2023
May 2023
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
October 2022
September 2022
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
December 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
February 2021
January 2021
December 2020
November 2020
October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003

ATOM RSS1 RSS2



LISTS.CLIR.ORG

CataList Email List Search Powered by the LISTSERV Email List Manager