In this recruitment, NOLS is particularly, but not exclusively, interested in reviewing applications from candidates who have skills, experience, or professional enthusiasm in the following areas:

 

·      Working collaboratively with system-wide, multi-department teams; 

·      Highly detailed oriented and organized;

·      Flexibility, a high level of energy and an aptitude for multi-tasking;

·      Innovative public service models with a focus on equity, diversity and inclusion;

·      Providing training and excellent customer service to co-workers.

 

Examples of Essential Job Functions

Work performed may include, but is not limited to, the following activities:

·         Assists with short-term and long-range planning for technology applications to meet changing and future needs, and works with colleagues to identify, explore, plan, implement and evaluate new technologies;

·         Assists with developing and managing IT Department budgets;

·         Purchases hardware, software, and services;

·         Recommends and selects network and internetwork strategies and devices; recommends and selects hardware and software; establishes and maintains minimum required specifications for hardware and software;

·         Represents NOLS’ interests with IT product and service vendors;

·         Maintains equipment and software inventory records; establishes hardware and software replacement schedules;

·         Builds, installs, configures and tests new hardware and software;

·         Recommends and implements operating procedures and practices;

·         Maintains network security;

·         Manages library server services including database, e-mail and website services;

·         Communicates with staff about NOLS technology and the status of IT projects, programs and activities;

·         Performs assessments, evaluates results, designs and delivers training to staff on the use of library hardware and software;

·         Troubleshoots network, hardware and software problems and responds to technical support requests;

·         Writes instructions and manuals for library technology;

·         Collects statistics and other data and prepares reports as required;

·         Stays abreast of trends and best practices in IT and library technology and participates in continuing education opportunities as appropriate;

·         Maintains work areas in a safe, clean and orderly condition;

·         Actively participates in committees, work groups and special assignments;

·         Performs related duties as required.

·         Timely and regular attendance is an essential job function.

 

 

Minimum Qualifications

 

Education, Experience, and Certifications:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Typical education and experience would be:

 

·      Bachelor’s degree in computer science or equivalent;

·      Professional IT certifications from Microsoft, Cisco, (ISC)2, and/or CompTIA;

·      At least three years of experience in IT field or equivalent;

·      Valid Washington State driver’s license;

·      Good driving record clear of major traffic violations.

 

Knowledge and Skills Required:

·      Thorough knowledge of telecommunications and internetworking protocols, internetworking hardware, operating systems and troubleshooting;

·      Thorough knowledge of computer hardware, operating systems, directory services, applications software, deployment practices and troubleshooting;

·      Current and emerging library trends, services, technologies and practices;

·      Familiarity with public libraries and library services;

·      Ability to drive a NOLS vehicle and transport equipment between branches;

·      Strong customer service attitude;

·      Strong verbal and written communication skills.


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