Technical Lead, Digital Workplace

Library - Client Services & IT Operations

75178BR

University Job Title

Technical Lead, Library

Bargaining Unit

None - Not included in the union (Yale Union Group)

Time Type

Full time

Duration Type

Regular

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (25)

Wage Ranges

Click here to see our Wage Ranges

Work Location

Outside of campus, within Connecticut

Worksite Address

221 Whitney Ave
New Haven, CT 06511

Work Week

Standard (M-F equal number of hours per day)

Searchable Job Family

Computing and Information Systems

Total # of hours to be worked:

37.5

Position Focus:

The Technical Lead for Digital Workplace will take a leadership role in guiding and managing the solutions used to connect, engage, and extend the business capabilities for Yale Library employees. This position will provide consulting excellence by partnering with clients to design, implement, support, and train staff on digital workplace applications, including intranet, productivity, and collaboration tools. This position will oversee, monitor, and administer tools such as Microsoft 365 (OneDrive, SharePoint, Teams). 

The Technical Lead will maintain a broad and detailed mastery of these tools, and the internal operations of the units served. The position will standardize and promote tools, processes, and best practices for using these platforms across the organization. The position will require a successful candidate to create sustainable relationships to provide consultative support to service user communities. The successful candidate will be technically adept, hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The Technical Lead is a member of the Yale University Library IT department, reporting to the Director of Client Services and IT Operations.

Essential Duties

1.  Assists in the development of technical and functional plans, strategies, and service goals; investigates new products and technologies; evaluates user needs and implements systems and solutions to best service the community; conducts evaluation and/or proof of concept work to better understand requirements and solution design; develops system documentation and procedures; develops training materials and end-user communications, and provides end-user training. 2.  Oversees new and existing systems and services; manages and coordinates system upgrades, enhancements, new release installations, and special projects related to systems and services in functional areas. 3.  Oversees, coordinates and monitors systems and services to ensure reliable performance, data integrity, and timely and accurate completion of jobs which include, but are not limited to; application administration and configuration, database loads, data extracts and transfers, the creation of database analysis and statistical reports. 4.  Coordinates and assists in the creation of specifications for new programs and system enhancements related to core applications; establishes and administers project plans and schedules.  5.  Transitions newly implemented systems to production status by coordinating, testing, documentation creation and training; establishes production schedules; manages related communication. 6.  Consults with users and IT functions to diagnose and resolve complex problems; develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency; influences and collaborates with end users and IT functions to maximize the delivery of service and efficiency. 7.  Maintains a deep understanding of functional and domain knowledge pertaining to related technologies and services, as well as keeps abreast of industry trends. 8.  Demonstrates a commitment to excellent service; ensures services meet established service standards; disseminates service metrics that demonstrate the value of the service to the institution.  9.  May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a relevant technical field and a minimum of four years of related technical experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Excellent customer service skills, flexibility, and a strong commitment to innovation, creativity, and excellence. Ability to provide customer satisfaction, needs, and confidence in services.

Required Skill/Ability 2:

Demonstrated ability developing and implementing solutions for web-based collaboration, business document management, business workflows, and other intranet-type services using industry best practices.

Required Skill/Ability 3:

Demonstrated business systems analysis and project management skills. Ability working to assess client requirements, matching technology to business needs.

Required Skill/Ability 4:

Demonstrated ability in delivering, implementing, and supporting digital workplace solutions that meet business needs using Microsoft 365 collaboration tools. Ability evaluating and adopting new tools and functionality as platforms evolve.

Required Skill/Ability 5:

Strong analytical, organizational, and facilitation skills. Excellent oral and written communication skills.

Preferred Education, Experience and Skills:

Experience with Microsoft 365 applications such as OneDrive, Planner, SharePoint, and Teams.  Experience supporting content management platforms such as Box.com; collaboration and communications platforms such as Slack and Zoom; work management platforms such as Asana, Basecamp, Jira, Shiftboard, Trello, Timely.

Preferred Licenses or Certifications:

Microsoft 365 Certified Fundamentals, Microsoft 365 Certified: Teamwork Administrator Associate

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

 

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

 

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).


W.L. Harkness Hall, 3rd Floor, Room 303
100 Wall Street, New Haven CT 06511
203-432-0849
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Note

Yale University is a tobacco-free campus


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