Hi Charles,

I found an outage map that suggests that tmobile is not available across most of Florida, including Port Charlotte. (Not sure how reliable this map is, though)
https://istheservicedown.com/problems/t-mobile/map

So the mobile network being down is likely part of the problem. 

The damage in Florida is heartbreaking. Wishing you and everyone in your area well.

Joe Montibello
(he/him/his)
Manager of Library Information Technology Systems
Dartmouth College
603.646.9394 

 

On 10/2/22, 5:07 PM, "Code for Libraries on behalf of charles meyer" <[log in to unmask] on behalf of [log in to unmask]> wrote:

    My esteemed listmates,

    We have had devastating effects felt by Hurricane Ian.

    No power for a while longer. Many homes and cars seriously damaged or
    destroyed.

    I'm trying to help patrons with the Franklin Nobile-T hotspot we led out.

    A couple of patrons sharing the hotspot won't recharge. It's inserted into
    a good, working electrical outlet where power has been restored but the
    hotspot never  re-charges. The progress bar travels across to around 60%
    but when they try to connect to the net with it that Franklin 9 does not
    appear on their cell or laptop.

    I'm not sure if thi is a battery issue or cell service (T-Mobile) issue or
    both?

    I Googled this without much help in the results.

    The hotspot is the lifeline for some patrons so I'm trying my best to help
    them survive this hurricane.

    Any and all helpful suggestions are so appreciated.

    Thank you!

    Charles.

    Charles Meyer
    Charlotte County Public Library
    Port Charlotte, Fl