Collective Wisdom,

I haven't heard from any of you regarding my request below, so I am asking again for your help.



My library, Jackson County Library Services, checks out to our patrons 
approximately forty Samsung Android Tablets to our patrons and we currently 
utilize IBM' MaaS360 mobile device management (MDM) platform to manage 
things such as what apps can be installed, locking-down settings, and to 
wiping the tablets when they are checked back into the library. MaaS360 is 
made for fleets of Android devices that are deployed to corporate employees 
who use them for work until the device is redeployed to another employee or 
the device is retired. It does not work well for regular three-week 
checkouts.

The greatest issue we have with MaaS360 is the 20-30 steps it takes to wipe 
the tables, but we also have had patrons information not fully removed from 
the tablets after the wipe. We have had patrons hack the tablets which 
prevents the MaaS360 kiosk app from reinstalling and problems with Knox 
which is security software that Samsung uses on many of its Android devices.

What MDM solution(s) are you utilizing for your library's circulating 
Android devices? Do you have any advice for my library's situation?

Thank you,
-- 
Chris Davis