Hi Erich,

MS Teams wasn't an option as the court was only using Zoom in this
appearance.

You could see this library patron's name on the "gallery list" and
individual frames but not their live video.

We do nothing in the library to block the video camera built into the
laptop.

Maybe next time I'll suggest using an external webcam?

But, we've had worker applicants do Zoom interviews with no problem.

As I shared, the last time I did a tech check to Zoom in a gusset on the
laptop everything was fine until I pressed the Record button and it
recorded video but  not sound.

MS Teams worked well.

What I truly dislike is that I've emailed the Zoom rep several times in the
past and they are always out of the office for days on end.

Few companies provide tech support anymore.

It's all user-solved tech solutions like the kind people on this list. :)

Thank YOU,

Charles.

Charles Meyer
Charlotte County Public Library

Date:    Wed, 16 Nov 2022 13:42:10 +0000
From:    "Hammer, Erich F" <[log in to unmask]>
Subject: Re: Zoom issues

Teams has gotten a lot better over the last three years, but in my
experience, Zoom "just works" and Teams is spotty.

Most of the time, if a camera is malfunctioning, it will not be recognized
and the user will be without any "slot" in the array of video feeds just as
if they disabled the camera feed or didn't have one.  If a user (on Zoom or
Teams) is seeing their "picture" as a blank rectangle, almost certainly
something was covering the lens.  Some laptops have an integrated sliding
cover that is *easily* overlooked if you don't know what you are looking
for.

Erich