For quite a number of years the institution I worked at used the FOSS
SuiteCRM system (previously SugarCRM) to handle many thousands of research
requests. It was pretty 'suite' at the time <grin>. PHP/MysQL, extensible,
with plugin architecture. Now the institution uses a commercial system.



On Thu, Feb 16, 2023 at 11:59 AM Lillian Hogendoorn <
[log in to unmask]> wrote:

> Hi folks,
>
> I’m wondering if anyone is using a CRM in their library, i.e. for tracking
> reference or service requests? Do you have a tool that works well?
> Benefits/pitfalls?
>
> Any info would be greatly appreciated!
>
> Lillian Hogendoorn
>
> --
>
> Lillian Hogendoorn | Curator of Digital Experience
> Information Technology Services | University of Toronto Libraries
> [log in to unmask]<mailto:[log in to unmask]>
> she/her/hers
>
> I live and work on the traditional territory of the Mississaugas of the
> Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat
> peoples. Learn more about the Toronto Purchase<
> http://mncfn.ca/torontopurchase/>.
>