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On Thu, Oct 26, 2023 at 10:26 AM Ray Voelker <[log in to unmask]> wrote:

> Greetings Code4Lib folks,
>
> I'm reaching out to inquire if anyone has recommendations or opinions
> (positive or negative) regarding IT Ticketing solutions suitable for a
> Public Library system. We're exploring options and are particularly
> interested in systems that:
>
>    - Are easy to maintain (with a preference for FOSS, but doesn't have to
>    be).
>    - Can support various submission forms tailored to different departments
>    (e.g., Marketing Dept, IT Dept, ILS Dept, etc.).
>    - If not FOSS, then they should accept POs and accommodate non-profit or
>    tax-exempt customers, like public library systems.
>
> We are currently using osTicket. However, we've encountered challenges as
> it has been heavily customized by a team who no longer works at the
> library. Although we're considering migrating to another solution, I'm
> curious to know if anyone has experience with https://supportsystem.com/,
> which seems to be a cloud-based version of osTicket.
>
> Any insights, recommendations, or opinions you can share would be greatly
> appreciated.
>
> Thank you in advance!
> --
> Ray Voelker
>


-- 
Cary Gordon
The Cherry Hill Company
http://chillco.com