[Apologies for cross-posting]

Duke University Libraries is hiring an Assessment and User Experience
Researcher <https://library.duke.edu/about/jobs/auxsresearcher>. Please
don't hesitate to reach out to me if you have any questions (Angela Zoss,
[log in to unmask]).

Assessment and User Experience Researcher
<https://library.duke.edu/about/jobs/auxsresearcher>

The Assessment and User Experience (AUX) Researcher conducts research to
learn about and improve the experience of Duke University Libraries users
as they interact with web platforms, physical spaces, and library services.
The AUX Researcher assists in planning and coordinating user research
broadly across the Libraries, including collecting, analyzing, and
documenting data useful for evaluating library operations and understanding
user needs. They contribute user experience research expertise to project
teams tasked with designing or improving user interfaces, both
public-facing and staff-facing. They bring experience in and passion for
equitable and ethical user research (e.g., a current understanding of best
practices for inclusive and privacy-protecting user research, as well as
research methods that respect underrepresented and vulnerable populations).

*Responsibilities*

*Assessment Projects (40%)*


   - Initiates, collaborates, and advises on cross-departmental
   quantitative and qualitative user and research studies, including studies
   that focus on understanding the specific needs of underrepresented or
   marginalized groups
   - Generates analysis and translates insights into written reports to
   inform organizational decision-making; advocates strongly for changes that
   would improve the experience of library users, including members of
   underrepresented or marginalized groups
   - Maintains a tight connection between the Libraries and student needs
   by helping to organize the Libraries’ student advisory boards


*User Experience Research (40%)*


   - Develops and leads User Experience (UX) research projects, including
   designing and coordinating usability studies
   - Partners with AUXS staff to maintain user recruitment lists and
   conduct outreach for studies
   - Contributes user experience research skills to platform development
   project teams; supports and consults on various phases of UX research –
   e.g., information architecture, user flows, visual design, accessibility,
   usability testing
   - Advises student employees or volunteers on UX research


*Additional Responsibilities (20%)*


   - Leads project teams where appropriate
   - Consults regularly with counterparts at Duke University’s professional
   school libraries and within the Triangle Research Libraries Network (TRLN)
   - Displays continuing growth in professional and subject knowledge and
   takes an active interest in the profession. Growth and interest should be
   demonstrated through continuing development of professional knowledge and
   abilities, membership and participation in professional organizations, and
   service to the library, University, or community in a professional capacity
   - Performs other duties as assigned


--
Angela M. Zoss, Ph.D. (she/her/hers)
Head, Assessment & User Experience Strategy
<https://library.duke.edu/about/depts/assessment-user-experience> department
Duke University Libraries
Phone: 919-684-8186
Email: [log in to unmask]