I feel your pain.  Are you seeing anything like what's shown in my
screenshot below?  Aside from that, we had an issue just recently in which
it would have been nice to be able to talk to someone at Google about a
business review.  No such luck, and that's even with being a GSuite
customer of theirs.  I had to explain this to our Board at their last
meeting.

This speaks to a much larger issue as far as I'm concerned: the bullying of
the industry by such behemoths.  At their whim, they issue changes and
everyone is expected to comply, or to suffer the consequences of reduced
SEO, undeliverable email, the inability to access a web page due to
security restrictions, or even something as inane as instructions on an
Android phone to "swipe to unlock" because we decided it's best for you at
this time rather than biometrics.

*Can we as IT professionals organize and mobilize sufficiently to form a
non-profit, one with teeth that will advocate for us and stand up to such
behemoths?  Unfortunately, it's gotten to the point where the capitalistic
exercise of boycotting them is hardly possible.*

And we've gotten to the point where a company like Google can cause a loss
in productivity for a company simply by allowing incorrect information to
be published, and requiring someone like yourself to devote time in trying
to correct it.  And so far, we've come to accept that, albeit grudgingly.
Why? 🤔

I'm stepping down off of my virtual soapbox now.

[image: Screenshot from 2024-07-03 17-33-18.png]

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601
tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
<https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Tue, 2 Jul 2024 at 11:02, David Bietila <[log in to unmask]> wrote:

> Hello all,
>
> I wonder if other folks on the list have been having increasing difficulty
> with making updates to your library's hours on Google MyBusiness. We've
> recently had Google start delaying and ignoring edits to our hours made by
> our verified account owner. We've contacted Google using the form at
> https://support.google.com/business/gethelp but found it to be largely
> fruitless.
>
> Has anyone found a way to:
>
> 1) Get an effective response from Google about updating hours?
> 2) Remove your library's MyBusiness profile entirely and prevent Google
> from listing any hours for your site?
>
> Thank you!
> David
>
>
> David Bietila (he / him / his)
>
> Web Program Director
>
> Digital Library Development Center
>
> University of Chicago Library
>
> 773-834-5761
>