Dear Charles,

Your idea about a required app is correct, according to these Apple Support
posts. This is not from my direct experience. It is a step by step article
of how to install the "Apple Devices" app on the patron's Windows device,
as well as the needed requirements for any troubleshooting.

How to install the Microsoft Windows app called "Apple Devices":
https://support.apple.com/guide/devices-windows/install-the-apple-devices-app-mchl5ded2763/windows

How to use the Windows "Apple Devices" app to share files between Apple
devices and Windows PC:
https://support.apple.com/en-us/120402

Please advise if this fixes the issue. I hope that it's sufficient.

Best wishes,
Lauren Doughty

On Fri, Aug 30, 2024 at 12:27 PM charles meyer <[log in to unmask]>
wrote:

> My esteemed listmates,
>
> I've watched many YT videos and read a plethora of Googled results.
>
> They primarily tend to suggest that once an iPhone user has received a
> PDF in their email then cnan then simply click  on that PDF and Save
> that to Books, Photo Library or Downloads.
>
> My "in the trenches" experience is that some iPhone reveal those
> iPhone "folders"and some do not.
>
> Even the iPhones which can save to Downloads there is no Downloads
> displayed on screen when you connect their iPhone to a laptop PC
> running Windows 10.
>
> All you see is the Apple Phone or iPhone icon along the left list of
> your devices (above C drive, etc.)
>
> Once you click on that "Apple icon" you see Internal Storage and once
> clicked you see DCIM and once clicked you see "folders" (as Windows
> names them) with only a bunch of numbers as the name of that folder.
>
> Ex. 227024, 2272027, etc.
>
> You don't see "Downloads", Photo Library, or Books.
>
> When we've helped the patron open these numbered folders, their PDF
> they saved to Downloads or Photo Library is not in there.
>
> Patrons often do not have nor bring their data cord to the library so
> we have several data cords for older iPhones or tablets as well as a
> new adapter which connects to their newer iPhone or tablet.
>
> For those who have recently (last 3 months) saved a PDF in their Gmail
> or Yahoo to their iPhone or Tablet and then dragged that saved file to
> a Windows 10 PC, would you please share step by step how you
> accomplished this task?
>
> Perhaps, there is an app needed to be downloaded and installed on the
> iPhone or tablet to do this on some phones/tablets?
>
> Thank you,
>
> Charles.
>
> Charlotte County Public Library
>