Google won’t ask for phone info or an alternative email during account
setup. But they will have the option to add that info as part of two step
aunthentication. It’s near impossible to get into a gmail account without
access to phone number and/or email associated with the account. If they
have a password but Google still wants to confirm identity they can maybe
try customer service. I don’t know if that ever really helps.

Rian Adams
*(she/her/hers)*
[log in to unmask]



On Fri, Aug 2, 2024 at 7:33 AM McCormick, Elizabeth <[log in to unmask]>
wrote:

> I just created a test Gmail account and didn't have to provide a cellphone
> number or backup email account. Maybe the patron is trying to be too
> specific with his username?
> Good luck,
> ~Elizabeth
>
>
> Elizabeth McCormick (she/her)
> Systems Librarian
>
> Phone 540-831-5635
> Email [log in to unmask]
> McConnell Library, Radford University
> 801 East Main Street, Radford, VA 24142
> <https://www.google.com/maps/search/801+East+Main+Street,+Radford,+VA+24142?entry=gmail&source=g>
>
>
>
> -----Original Message-----
> From: Code for Libraries <[log in to unmask]> On Behalf Of charles
> meyer
> Sent: Thursday, August 1, 2024 4:51 PM
> To: [log in to unmask]
> Subject: [CODE4LIB] Getting any email account without a cell phone
>
> NOTICE: This email originated externally. It is not from a Radford
> University account. Use caution responding, opening attachments, or
> clicking links.
>
>
> My esteemed listmates,
>
> A patron had his ID stolen and is a vicnt of an economic crime.
>
> They need to get a new email but Gmail, Yahoo won't proceed to register
> their new email username without a cell phone #.
>
> I read reddit posts, Googled results and there were no solutions which
> worked.
>
> Must they buy a burner phone from Tracfone just to get a new gmail?
>
> Are there any ohe email providers they could register an account with?
>
> Thank you so much,
>
> Charles.
>
> Charlotte County Public Library
>