All,

I'm curious how you handle access for guests at your libraries.

Here at UND, we've used a process for many years that involves issuing a guest account in the campus Active Directory server through NetIQ Access Manager (NAM), which is supplied by campus IT. But it has a lousy UI and doesn't work reliably. When it does work, it takes about 15 minutes for the account to become active. When it doesn't work - which is more often than not - the account never works at all.  At that point we usually just have a staff member log in and let the patron use their account, which is not great.

We're a depository library for the state and the federal government, so we're required to ensure that the public can access government documents.  Which are, of course, increasingly digital these days.

So we're looking for other ways to manage guest access.  How do you all do it in your libraries?

Will Martin

Head of Digital Initiatives, Systems and Services
Chester Fritz Library
University of North Dakota
he/his/him

701.777.4638