Georgia Southern University runs ILLiad in house on a Windows server.  We
have had some instability in the past to where restarting would temporarily
clear problems, but more like having to restart about once a week.  At
present, I don't think we have this.  We basically have done software
revamp / maintenance a little bit at a time.  Some good things to do are:
Do a ticket to OCLC to look at your Add Ons, including ones you don't have
active / toggled on but you still have the code installed, and tell you if
any are no longer maintained.  We had had some Add Ons installed which had
been deprecated, and we got rid of those.  Work through settings in the
software and look at instructions for each setting.  If you see a setting
which isn't supposed to be there, or you don't see a setting which is
supposed to be there, investigate by researching in the documentation and
then a ticket to OCLC to ask about the discrepancy, then resolve anything
that comes up.  And, of course, routine upgrades.

SInce you are having to restart frequently, or else have problems, you
might could do a ticket to OCLC, turn off the scheduled task for
restarting, and instead wait for problems to occur and then pull logs or
other info for OCLC related to the recurring problem and see whether they
notice anything.

My understanding is that you get basic support from OCLC (can open
informational tickets) along with the billing plan for getting code updates.

Best,
-Wilhelmina


Wilhelmina Randtke
Head of Libraries Technologies and Systems
Zach S. Henderson Library
1400 Southern Dr.
Statesboro, GA, 30458
(912) 478-5035
[log in to unmask]


>
> On Oct 3, 2024, at 7:00 AM, Hammer, Erich F <[log in to unmask]> wrote:
>
> Howdy.
>
> Our ILLiad system seems rather unstable to me as compared with just about
> everything else, and I'm trying to get a sense of whether that is common,
> and/or if anyone has tricks/tips for stabilizing ILLiad.
>
> First, a disclaimer:  I don't know much about ILLiad.  I manage the
> Windows server it runs on, and the OS and IIS are stable.  I upgrade
> ILLiad, but that is close to the extent of my involvement.  The person who
> knows the most about ILLiad (our "ILLiad Manager") is not a sysadmin, so
> they only work from the interface/client side.  They don't have access to
> the back-end.
>
> Because I am not always available, we have set a scheduled task to restart
> the ILLiad System Manager service every 2 hours (because every day wasn't
> enough), and I am still called on every few days to restart it in between
> those times as well.  Every couple weeks, I have to restart the ILLiad
> Rapid Manager or the ILLiad Connection Manager services.  Our Illiad
> Manager has some concerns that it might be related to the 18 addons they
> are using.  When I poke through the (ILLiad and system) logs, I don't see
> anything that stands out as a problem.
>
> So, I am wondering, is ILLiad really that unstable?  Is 18 addons
> excessive?  What are others' experiences with ILLiad and how to make it
> more stable/robust?
>
> Thanks,
> Erich
>
>
> --
> Erich Hammer            Head of Library Systems
> [log in to unmask]         University Libraries
> 518-442-3891              University @ Albany
>
> "It ain't the parts of the Bible that I can't understand that bother
> me, it is the parts that I do understand."          -- Mark Twain
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