Erich,

Perhaps you could reach out to Atlas Systems. Maybe they can see something in the logs that stands out. If you haven’t already, setting the logs to debug mode might also give you more insight as to what happened just before the system manager stopped working.

As for restarting regularly, we are hosted by OCLC and I’m fairly certain the system manager is set to restart twice a day. It does need some cache clearing. It’s also commonly needed to restart the system manager if connected services like IDS Logic have issues and ILLiad doesn’t pick up on when it’s fixed.

Another idea – have you or Angela tried running the system manager on a slightly longer interval such as 4 minutes instead of 1 or 2? Does that make a difference?

On a final note: Albany is at the forefront of a lot of ILLiad automation and does have more addons, both client and server, than most places. We have about a dozen addons between the server and client but Albany also has a much higher volume of requests running through the system. Maybe the high volume also contributes to more system restarts compared to other lower volume instances?

Heidi

Heidi Webb
Head of Discovery and Technology Services
Health Sciences Library | Upstate Medical University
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From: Code for Libraries <[log in to unmask]> On Behalf Of Hammer, Erich F
Sent: Thursday, October 3, 2024 11:54 AM
To: [log in to unmask]
Subject: [EXTERNAL] Re: [CODE4LIB] ILLiad stability?

Dale, I added the scheduled restarts because we (there were several sysadmins before) were being asked to restart the System Manager almost every morning. At first it was once a day at 6am (before anyone started working), but then, there were


Dale,



I added the scheduled restarts because we (there were several sysadmins before) were being asked to restart the System Manager almost every morning.  At first it was once a day at 6am (before anyone started working), but then, there were many days where it was needed again by the afternoon/evening.  IIRC, I changed it to every 8 hours, but there were still instances where I needed to manually restart in in between.  At this point, it is set to every 2 hours, and I am *still* asked once in a while to restart it.



Maybe the ILLiad Manager too-quickly jumps to "needing" a restart of the System Manager as a troubleshooting solution?  I don't know.  It does often seem to resolve the issues though.



Thanks,

Erich







On Thursday, October 3, 2024 at 10:33, Dale Poulter eloquently inscribed:



> Erich,

>

> We have been running ILLiad for more than 10 years and it has been one of

> our more stable systems.  The 18 plugins does seem to be rather large (we

> have 4), but I do not think that would be the issue -- assuming these are

> client side plugins and the issue is on the server.  May I ask what has caused

> the need to restart the system manager frequently?

>

> -Dale

>

> -----Original Message-----

> From: Code for Libraries <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of

> Hammer, Erich F

> Sent: Thursday, October 3, 2024 9:00 AM

> To: [log in to unmask]<mailto:[log in to unmask]>

> Subject: [CODE4LIB] ILLiad stability?

>

> Howdy.

>

> Our ILLiad system seems rather unstable to me as compared with just about

> everything else, and I'm trying to get a sense of whether that is common,

> and/or if anyone has tricks/tips for stabilizing ILLiad.

>

> First, a disclaimer:  I don't know much about ILLiad.  I manage the Windows

> server it runs on, and the OS and IIS are stable.  I upgrade ILLiad, but that is

> close to the extent of my involvement.  The person who knows the most

> about ILLiad (our "ILLiad Manager") is not a sysadmin, so they only work from

> the interface/client side.  They don't have access to the back-end.

>

> Because I am not always available, we have set a scheduled task to restart

> the ILLiad System Manager service every 2 hours (because every day wasn't

> enough), and I am still called on every few days to restart it in between those

> times as well.  Every couple weeks, I have to restart the ILLiad Rapid Manager

> or the ILLiad Connection Manager services.  Our Illiad Manager has some

> concerns that it might be related to the 18 addons they are using.  When I

> poke through the (ILLiad and system) logs, I don't see anything that stands

> out as a problem.

>

> So, I am wondering, is ILLiad really that unstable?  Is 18 addons

> excessive? What are others' experiences with ILLiad and how to make it

> more stable/robust?

>

> Thanks,

> Erich

>

>