Hi Erich,

We've had an issue over the last several years where our ILLiad System Manager needs a restart every few weeks (and usually on a Monday holiday).  Normally, I restart it when staff notice an issue and sometimes, I restart it preventatively.

Unfortunately, I don't have a solution. I spoke with OCLC about it once and they suggested that we have too many items in special statues under Search/Review Statuses, but the issue occurs even when everything is cleared out. Most of our staff don't have a lot of addons installed.  We do have the IDS server addons installed (we have four libraries) and I've often wondered if they could be part of the issue because they run every few minutes and maybe the jobs are running into each other? But, that's a wild guess and I haven't pursued it.

We rarely have issues with the Connection Manager or the Rapid manager.

Thanks,
Heather
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heather Klish | Senior Systems Librarian
TTS : Library Technology Services
Tufts University
[log in to unmask] | 617.627.5853
Pronouns: she/her/hers



-----Original Message-----
From: Code for Libraries <[log in to unmask]> On Behalf Of Hammer, Erich F
Sent: Thursday, October 3, 2024 10:00 AM
To: [log in to unmask]
Subject: [External] [CODE4LIB] ILLiad stability?

Howdy.

Our ILLiad system seems rather unstable to me as compared with just about everything else, and I'm trying to get a sense of whether that is common, and/or if anyone has tricks/tips for stabilizing ILLiad.

First, a disclaimer:  I don't know much about ILLiad.  I manage the Windows server it runs on, and the OS and IIS are stable.  I upgrade ILLiad, but that is close to the extent of my involvement.  The person who knows the most about ILLiad (our "ILLiad Manager") is not a sysadmin, so they only work from the interface/client side.  They don't have access to the back-end.

Because I am not always available, we have set a scheduled task to restart the ILLiad System Manager service every 2 hours (because every day wasn't enough), and I am still called on every few days to restart it in between those times as well.  Every couple weeks, I have to restart the ILLiad Rapid Manager or the ILLiad Connection Manager services.  Our Illiad Manager has some concerns that it might be related to the 18 addons they are using.  When I poke through the (ILLiad and system) logs, I don't see anything that stands out as a problem.

So, I am wondering, is ILLiad really that unstable?  Is 18 addons excessive?  What are others' experiences with ILLiad and how to make it more stable/robust?

Thanks,
Erich


--
Erich Hammer            Head of Library Systems
[log in to unmask]         University Libraries
518-442-3891              University @ Albany

"It ain't the parts of the Bible that I can't understand that bother
me, it is the parts that I do understand."          -- Mark Twain

Caution: This message originated from outside of the Tufts University organization. Please exercise caution when clicking links or opening attachments. When in doubt, email the TTS Service Desk at [log in to unmask]<mailto:[log in to unmask]> or call them directly at 617-627-3376.