The Upstate Health Sciences Library (Syracuse, NY) seeks a collaborative Library Technical Support Specialist to join its team. Reporting to the Head of Discovery and Technology Services, the successful candidate will provide technology support for library computers, student printing, and technologies throughout the library as well as contribute to the creative integration of library systems.
This job is for you if you enjoy:
- Working in a collaborative environment in a variety of technology areas.
- Ensuring students, faculty, and staff have positive user experiences.
Job Duties
- Manage, support, and troubleshoot Health Sciences Library staff computers, servers, printers, and departmental equipment, including setup, updates, backups, security and operating system patches.
- In collaboration with team members, contribute to the support and integration of library enterprise systems, including Alma and ILLiad, the library's web presence, and other systems.
- Manage technology inventory and coordinate the replacement, refreshment, and purchasing of Library computers, printers, peripherals, and staff software.
- Primary support for and management of student printing and scanning services within the library.
- Create, maintain, and contribute to documentation of Library supported systems and department workflows.
- Work with campus Information Management and Technology to remain current with campus supported applications and security protocols as well as resolve issues.
- Provide technical support and assistance to both Library staff and patrons.
- Collaborate on and contribute to department and Library projects.
Minimum Qualifications:
- Bachelor's degree and a minimum of 2 years experience, or Associate's degree and 4 years experience in technical support of computer hardware, software, and peripherals;
- strong interpersonal and customer service skills;
- ability to identify, analyze, and creatively solve problems;
- ability to communicate effectively with colleagues at various levels of technical proficiency.
Preferred Qualifications:
- Experience working in an academic or health sciences library;
- Experience deploying and maintaining hardware;
- Experience with multiple operating systems;
- Experience managing printers and print management software;
- Experience in APIs, scripting, or web programming (HTML/CSS, PHP, Python, Javascript, etc.).
Work Days: Monday through Friday. The position has on site responsibilities in Syracuse, NY. Hybrid schedule opportunities are available.
To apply, visit: https://careers.upstate.edu/jobs/library-technical-support-specialist-syracuse-new-york-united-states
Heidi
Heidi Webb
Head of Discovery and Technology Services
Health Sciences Library
Upstate Medical University
[log in to unmask]
|
