The study looks at the overall use of surveying and benchmarking to achieve
library management goals, as well as the use of many particular surveying
and benchmarking instruments including but not limited to  Qualtrics,
SurveyMonkey, Google Forms, Microsoft Forms, LIbWIzard, Ithaka, the NMC
Library Report, LibInsight, LibQual+,and OCLC, ALA, consortia and other
library benchmarking data. The report also explores the type and range of
surveys library employ, as well as the audiences surveyed – students,
faculty and administration.  The study helps its readers to answer
questions such as: how many libraries are using focus groups? How often are
students surveyed?  Which benchmarking tools are the most frequently
consulted?   How much staff time is being spent on surveying? How much is
being spent?  How well do librarians understand how much satisfaction
levels with the library may vary by demographic category defined by
academic genre, gender, age, work title and other variables?

The study is based on data from 51 academic library directors and other
high level management officials, predominantly from the USA. Data is broken
out by size and type of institution, by tuition level, for public and
private institutions and by other variables.

Just a few of this 104-page report’s many findings are that:

·         A third of librarians sampled say that they have no idea how
satisfaction with library services may vary by demographic variable.

·         Public colleges were much more likely than private ones to use
LibInsight data extensively.

·         More than 33% of libraries had one or more employees largely
dedicated to surveying library patrons and processing results.

·         Only 3.9% of respondents were highly satisfied with their
library’s capabilities in using feedback from library websites and
discovery tool.

For a table of contents, the questionnaire and an excerpt – view the
product page at:  https://www.primaryresearch.com/AddCart.aspx?ReportID=848