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Dear friends, As you may know, the DLF is co-sponsoring the development of procedures for assessing digital reference library services. The work is being carried out by Charles McClure and David Lankes and is nearingn completion. A summary of progress and some very interesting reports are available from http://quartz.syr.edu/quality/ In particular let me draw your attention to the Draft Guidelines and Procedures for Assessing Digital Reference Library Services which are now available at http://quartz.syr.edu/quality/Field_Test_Draft.pdf They come along with instructions for field testing (http://quartz.syr.edu/quality/FTInstructions.pdf) The study's authors are very interested in working with anyone who is interested in field testing some of the measures that are developed in the guidelines. Colleagues at Carnegie Mellon University I know are already signed up to help, but I suspect this will interest other members of the DLF. Anyone interested in field-testing portions of the manual should contact Charles McClure at [log in to unmask] or Melissa Gross at [log in to unmask] Kind regards Dan