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I'll try to remember to add this to the correct conference page when the wiki is back up, but in the meantime, here's the url to the writeup accompanying my lightning-talk on simplifying our ILL process: <http://128.148.7.210/~birkin/wikinotes/doku.php? id=public:simplifying_ill> --- Birkin James Diana Programmer, Web Services Brown University Library [log in to unmask]