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the BL and JISC have released a heads-up report on information access and trends among user populations. most of the press seems to focus on the finding that users are not expert searchers (duh), but the most critical segment, arguably, is the "Looking to the future" endpoint, starting on pg 25. highly recommended reading. http://arstechnica.com/news.ars/post/20080118-the-google-generation-not-so-h ot-at-googling-after-all.html pb