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I have not personally used it, but you should check out Gimlet: http://gimlet.us/ It is a hosted knowledge-base type system written by the folks who wrote LibStats (who are fellow Code4lib-bers as well). ~Matt Jenny Jing wrote: > Hi, All: > > > > Our library is searching for a Help Desk software for our reference desk > (such as LibStats), > > It is also a knowledge based where we could store the FAQs. > > > -- Matt Cordial Digital Library Software Engineer Arizona State University Library 480-965-9094