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We use LibStats and hacked together a Yahoo Answers-style frontend for it. http://library.villanova.edu/Help/Answers --chris Jenny Jing wrote: > Hi, All: > > > > Our library is searching for a Help Desk software for our reference desk > (such as LibStats), > > It is also a knowledge based where we could store the FAQs. > > > > Has anyone used or plan to use this kind of software? > > > > Any suggestion is welcome. > > > > Thanks. > > > > Jenny Jing > > > > Associate Librarian, Technology Initiatives, > > Memorial Sloan-Kettering Cancer Center Library > > Tel: 917-349-2316 > > email: [log in to unmask] > > > Visit our Web site: > http://library.mskcc.org <blocked::http://library.mskcc.org/> > > > > > > > > > > ===================================================================== > > Please note that this e-mail and any files transmitted with it may be > privileged, confidential, and protected from disclosure under > applicable law. If the reader of this message is not the intended > recipient, or an employee or agent responsible for delivering this > message to the intended recipient, you are hereby notified that any > reading, dissemination, distribution, copying, or other use of this > communication or any of its attachments is strictly prohibited. If > you have received this communication in error, please notify the > sender immediately by replying to this message and deleting this > message, any attachments, and all copies and backups from your > computer. > >