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Yup, Eric Larson and I are indeed behind this hosted Libstats-alike product. At the moment, we don't have anything like the public Villanova Answers piece, though. Cheers, -Nate On Wed, Jul 8, 2009 at 2:35 PM, Matt Cordial<[log in to unmask]> wrote: > I have not personally used it, but you should check out Gimlet: > > http://gimlet.us/ > > It is a hosted knowledge-base type system written by the folks who wrote > LibStats (who are fellow Code4lib-bers as well). > > ~Matt > > Jenny Jing wrote: >> >> Hi, All: >> >> >> Our library is searching for a Help Desk software for our reference desk >> (such as LibStats), >> It is also a knowledge based where we could store the FAQs. >> >> > > -- > Matt Cordial > Digital Library Software Engineer > Arizona State University Library > 480-965-9094 >