Hi, All:


Our library is searching for a Help Desk software for our reference desk
(such as LibStats), 

It is also a knowledge based where we could store the FAQs.  


Has anyone used or plan to use this kind of software? 


Any suggestion is welcome.




Jenny Jing


Associate Librarian, Technology Initiatives, 

Memorial Sloan-Kettering Cancer Center Library

Tel: 917-349-2316 

email: [log in to unmask]

Visit our Web site: <blocked::> 



     Please note that this e-mail and any files transmitted with it may be 
     privileged, confidential, and protected from disclosure under 
     applicable law. If the reader of this message is not the intended 
     recipient, or an employee or agent responsible for delivering this 
     message to the intended recipient, you are hereby notified that any 
     reading, dissemination, distribution, copying, or other use of this 
     communication or any of its attachments is strictly prohibited.  If 
     you have received this communication in error, please notify the 
     sender immediately by replying to this message and deleting this 
     message, any attachments, and all copies and backups from your