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On 16 September 2009, Rosalyn Metz wrote: > I'm about to embark on a library website redesign. I've started > thinking about creating a project plan, but I honestly don't know > where to start. Lots of good stuff in this thread which would have helped me with something smaller that I'm just wrapping up now. We redid our home page and applied our university's standard page template to our site. We're doing post-change follow-up usability testing now to iron out final bugs. http://www.library.yorku.ca/ The User Experience Group's plan is here: http://www.library.yorku.ca/ccm/web/committee/ueg/ Most of the documents linked are behind a password, but if you're really interested drop me a note. The thing that proved to be most helpful was that we kept everyone up to date on what was going on as we worked. At the major librarian monthly meeting we'd report on the latest survey, on the latest usability testing, on what the wireframes looked liked, and so on. We had one (two?) meetings open to everyone who worked in the library (and you know what the librarian/staff division is like) where we showed what we had, why we had it, and asked for comments and feedback. One really interesting thing that happened there was that when crazy or bad ideas came up, they'd be shot down by people not in the home page working group. This worked out very well. It also means that if people didn't come to the meetings but didn't like things later, well, they'd had their chance. We went slowly but that's what universities are like. Think what you may of the end result, as a project it went very smoothly. Bill -- William Denton, Toronto : miskatonic.org www.frbr.org openfrbr.org