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Greetings, and apologies for cross-posting. In the coming months I will be compiling a Library Technology Report (http://www.alatechsource.org/ltr/index) that investigates one of the more under-the-radar/utilitarian library technologies of recent years, web-based voice and video calling and conferencing via platforms such as Skype, GTalk, and DimDim. In this report I hope to tackle both the benefits and drawbacks of VoIP as a public service, instruction, collaboration, and communication medium, and as such am seeking real-world library use cases, direct experiences, frustrations, workarounds and success stories that illustrate practical challenges and benefits of web voice and video to achieve various ends. I hope to learn about/from individuals and libraries who use web video and calling either to provide education or public services such as distance instruction or video reference or as their main telephone infrastructure, and for individuals with virtual participation experience at conferences and the like. This is meant to be a troubleshooting guide as well as a technology primer, so *any* experience using VoIP in library services (for better or worse, technical or nontechnical) is sought. Anyone who has worked with this technology and would like to offer an opinion or experience to be profiled in the report (or not, if you prefer), your input is invaluable. This would consist of answering a few quick questions via phone or email, or simply pointing me to a URL, etc. Also, leads to known VoIP-based library programs at other institutions are much appreciated. Please feel free to contact me on or off-list, and many thanks. I'll provide a summary of pertinent responses if there is interest expressed. FYI, I'm the E-Learning Librarian at UC Berkeley, and I blog at www.infomational.com. Best. Char -- Char Booth E-Learning Librarian UC Berkeley 302 Moffitt Library MC 6000 Berkeley, CA 94720-6000 Google Talk: charbooth | skype: charbooth o 510.643.7486 | c 512.970.3573