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marijane white <[log in to unmask]> > FogBugz seems really fabulous. In my previous career as a QA engineer, my > team was planning to try it out, but our employer went out of business > before we had a chance to pilot it. Is FogBugz able to send RFC-conformant emails? The only supplier I've met that used it hadn't got it to sent good emails, so they got spam-filtered far too often, so we changed supplier. Our co-op uses RT, but not in a very visible-to-clients way. Hope that helps, -- MJ Ray (slef) Webmaster and LMS developer at | software www.software.coop http://mjr.towers.org.uk | .... co IMO only: see http://mjr.towers.org.uk/email.html | .... op