Hi David --

We've recently started using Mantis ( amd have 
integrated this with dotProject (  The nice 
thing about this is that you can use it to open up a new ticket and then 
promote it eventually to be its own new project.

Mantis is pretty focused on providing a bug tracking/change management 
for software development, but the templates can be edited so that one 
could use this as a more general trouble ticket system.

   - pascal

Pascal Calarco
Head, Library Information Systems
Hesburgh Libraries of Notre Dame
University of Notre Dame /
Michiana Academic Library Consortium
Notre Dame, IN USA

On 02/10/2010 06:59 PM, Walker, David wrote:
> Can anyone here recommend an open source system for "change management"?
> Not version control, per se.  But the process of requesting, reviewing, and approving changes to production systems.
> Does Trac fit into this category?
> --Dave
> ==================
> David Walker
> Library Web Services Manager
> California State University