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On 2/11/10 10:55 AM, Walker, David wrote: > Thanks to everyone who responded. The comments have been very helpful! > > Is anyone using RT? [1] We do. The person implementing the change starts by adding [Change] in their subject header... > > Also, I'm curious how many academic libraries are following a formal change management process? The state of IL requires this (given our penchant for getting in the news please suppress your guffaws! :-)) > > By that, I mean: Do you maintain a strict separation between developers and operations staff (the people who put the changes into production)? And do you have something like a Change Advisory Board that reviews changes before they can be put into production? > We don't have a large enough team of people to separate devs. and ops. but we've made it a formal process that is well documented and vetted with a review process. > Just as background to these questions: > > We've been asked to come-up with a change management procedure/system for a variety of academic technology groups here that have not previously had such (at least nothing formal). But find the process that the "business" (i.e., PeopleSoft ) folks here follow to be a bit too elaborate for our purposes. They use Remedy. Yeah we had the 2 Bob's come in to tell us about the TPS reporting etc., so I feel you pain although I think in the long run the State of IL will be the winner. I just have to remember to add that cover letter. :-) ./fxk > [1] http://bestpractical.com/rt > > ================== > David Walker > Library Web Services Manager > California State University > http://xerxes.calstate.edu > ________________________________________ > From: Code for Libraries [[log in to unmask]] On Behalf Of Mark A. Matienzo [[log in to unmask]] > Sent: Thursday, February 11, 2010 5:47 AM > To: [log in to unmask] > Subject: Re: [CODE4LIB] change management system > > I'm inclined to say that any sort of tracking software could be used > for this - it's mostly an issue of creating sticking with policy > decisions about what the various workflow states are, how things > become triaged, etc. I believe if you define that up front, you could > find Trac or any other tracking/issue system adaptable to what you > want to do. > > Mark A. Matienzo > Digital Archivist, Manuscripts and Archives > Yale University Library >