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Thanks to everyone who responded. The comments have been very helpful! Is anyone using RT? [1] Also, I'm curious how many academic libraries are following a formal change management process? By that, I mean: Do you maintain a strict separation between developers and operations staff (the people who put the changes into production)? And do you have something like a Change Advisory Board that reviews changes before they can be put into production? Just as background to these questions: We've been asked to come-up with a change management procedure/system for a variety of academic technology groups here that have not previously had such (at least nothing formal). But find the process that the "business" (i.e., PeopleSoft ) folks here follow to be a bit too elaborate for our purposes. They use Remedy. --Dave [1] http://bestpractical.com/rt ================== David Walker Library Web Services Manager California State University http://xerxes.calstate.edu ________________________________________ From: Code for Libraries [[log in to unmask]] On Behalf Of Mark A. Matienzo [[log in to unmask]] Sent: Thursday, February 11, 2010 5:47 AM To: [log in to unmask] Subject: Re: [CODE4LIB] change management system I'm inclined to say that any sort of tracking software could be used for this - it's mostly an issue of creating sticking with policy decisions about what the various workflow states are, how things become triaged, etc. I believe if you define that up front, you could find Trac or any other tracking/issue system adaptable to what you want to do. Mark A. Matienzo Digital Archivist, Manuscripts and Archives Yale University Library