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On Thu, Feb 11, 2010 at 11:55 AM, Walker, David <[log in to unmask]> wrote: > Thanks to everyone who responded. The comments have been very helpful! > > Is anyone using RT? [1] We (ibiblio.org) do, but we use it for incident response--it's a help queue. Our "change management system" is a collection of tools, including but not limited to an internal MediaWiki where upgrades and other changes are planned and documented, a TRAC instance where some code is managed, the RT system, an announce-only mailman list (ibiblio-announce) and a repository/management server with a lot of Perl glue that predates projects like puppet (http://reductivelabs.com/products/puppet/), which is what I would use today if we were re-implementing our repository/management server. Cheers, -- Cristóbal M. Palmer ibiblio.org systems cdla.unc.edu research assistant