On Nov 4, 2010, at 11:37 AM, Ken Irwin wrote: > Are you capturing the "losses" as well as the wins here? Can you tell the difference between "no one has read this book" and "this book is not as great"? Ken, you are the second person to mention this. Hmmm... Good thing this is only beta. 'Will investigate recording "I don't know" as a response. Thank you. -- Eric M.