We're in year 2 of using It's worked well for us. I use Digsby as my client on Windows. As a Jabber client, it connects to Libraryh3lp and I prefer it over Pidgin. Libraryh3lp keeps transcripts and stats. I occasionally pull transcripts from Digsby directly, but I'm not sure what kinds of stats you can get from it.

Jason Stirnaman
Biomedical Librarian, Digital Projects
A.R. Dykes Library, University of Kansas Medical Center
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>>> On 1/3/2011 at 10:01 AM, in message <[log in to unmask]>, Rebecca Holz <[log in to unmask]> wrote:

Have you looked at libraryh3lp?  The reporting is simple, but it might give
you what you need?

fwiw, I haven't played around with it, so I don't know how much effort it
would take, but I'd think you could pull some stats from the pidgin chat

Rebecca J. Holz,
Information Architecture Librarian
Ebling Library for the Health Sciences
Health Sciences Learning Center, Rm. 2375
750 Highland Ave.
Madison, WI 53705-2221
phone: 608.262.2376
fax: 608.262.4732
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On Mon, Jan 3, 2011 at 9:48 AM, Jill Ellern <[log in to unmask]> wrote:

> We are wondering if you all might have some experience with other chat
> aggregators that work better then Pidgin?  Digsby was recommended but I'm
> wondering if there are others we should look at for the reference desk.
>  They are particularly looking at ones that help them with their stats on
> sessions...Might you have any suggestions?
> Thanks, Jill
> --