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Are you trying to track actual questions to create a knowledge base, or just keep basic statistics? We have used several homemade databases (built with Access and Zoho Creator), which seem to work just fine for tracking everything we need--including the READ Scale (http://readscale.org/index.html), which is built into several commercial products, but easy enough to track on your own. I personally am unconvinced that for smaller institutions a hosted reference statistics application is necessary. Margaret Heller Web Services Librarian Rebecca Crown Library Dominican University 708-524-6883 -----Original Message----- From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Nathan Tallman Sent: Tuesday, August 02, 2011 11:49 AM To: [log in to unmask] Subject: [CODE4LIB] Open-Source Reference Tracking Software Other than ATReference, does anyone know of any open-source software designed for tracking reference statistics? I know there are a few commercial options, but I'd rather stick with open-source. My apologies is this has already been discussed on here. Many thanks! Nathan P.S. Off-topic, but what do you prefer "open source" or "open-source". I'm not sure which is most correct. -------- Nathan Tallman Associate Archivist American Jewish Archives